It feels like every few months there’s a new tech “revolution” being hyped up as the future. Besides AI, what’s the most overhyped trend in tech right now? For me, it’s the constant buzz around the metaverse.

  • surfrock66@lemmy.worldEnglish
    10·
    17 days ago

    Cloud. Businesses went all in on cloud under this illusion of stable costs, but costs go up and contol/support have gone down, and I’m seeing businesses spin on-prem back up.

    • audaxdreik@pawb.socialEnglish
      2·
      17 days ago

      1000% this. Without giving away too much information, I work(ed) for a cloud provider (not one of the big ones, there are a surprising number of smaller ones in the field you’ve probably never heard of before). I quit this week to take a position in local government with some quaint, on-prem setup.

      1. We were always understaffed for what we promised. Two guys per shift and if one of us took vacation; oops, lol. No extra coverage, just deal.
      2. Everyone was super smart but we didn’t have time to work the tickets. Between crashes, outages, maintenance, and horrendous tickets that took way too much work to dig into, there was just never enough time. If you had a serious problem that took lengthy troubleshooting, good luck!
      3. We over-promised on support we could provide, often taking tickets that were outside of infrastructure scope (guest OS shit, you broke your own server, what do you want me to do about it?) and working them anyway to please the customer or forwarding them directly to one of our vendors and chaining their support until they caught wise and often pushed back.
      4. AI is going to ruin Support. To be clear, there will always be support and escalation engineers who have to work real problems outside the scope of AI. However without naming names, there’s a big push (it’ll be everyone before too long, mark it) for FREE tier support to only chat with AI bots. If you need to talk to a real human being, you gotta start dishing out that enterprise cash.

      Mix all that together and then put the remaining pressure on the human aspect still holding things up and there’s a collapse coming. Once businesses get so big they’re no longer “obligated” to provide support, they’ll start charging you for it. This has always been a thing of course, anyone who’s worked enterprise agreements knows that. But in classic corpo values, they’re closing the gap. Pay more for support, get less in return. They’ll keep turning that dial until something breaks catastrophically, that’s capitalism baby.

    • acchariya@lemmy.worldEnglish
      2·
      16 days ago

      Id go so far as to say SaaS in general. Small startups are paying $5000/month to send emails and we’ve come to the point where inboxes are monopolized and if you don’t pay up to a cloud provider your emails end up in spam.

      Take this and repeat for everything. Monopolize, ratchet up the costs, profit.