Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech::When Walmart’s anti-theft self-checkout tech alerts an employee of a missed scan, it can cause some uncomfortable situations.

  • RGB3x3@lemmy.world
    link
    fedilink
    English
    arrow-up
    23
    arrow-down
    2
    ·
    1 year ago

    Fucking Kroger’s (grocery store in the US) self checkouts yell at you if you have more than like 6 to 8 items, so you have to wave down an employee to continue scanning.

    Then it complains for more than 15 and you have to wait for the employee again.

    What’s the point? How often do people go to a grocery store to get less than 15 things? It’s just frustrating.

    • zalgotext@sh.itjust.works
      link
      fedilink
      English
      arrow-up
      6
      ·
      1 year ago

      That has to be a location specific thing, because I’ve gone to dozens of different Krogers and I’ve never had that issue with the self checkouts. The worst that happens to me is the scales will get twitchy sometimes and think I doubled up on something, and won’t let me continue scanning till an employee resets it. But even that’s a pretty rare occurrence.

      • RGB3x3@lemmy.world
        link
        fedilink
        English
        arrow-up
        1
        ·
        1 year ago

        They’ve just recently replaced all their self checkout stations with new ones that do that, so maybe the ones near you are still the old ones.

        • zalgotext@sh.itjust.works
          link
          fedilink
          English
          arrow-up
          2
          arrow-down
          1
          ·
          edit-2
          1 year ago

          They actually just installed a bunch of new stations in the Kroger closest to me, so I’m reasonably certain they aren’t old. The ones they installed don’t do what you’re talking about though.

    • OneWomanCreamTeam@sh.itjust.works
      link
      fedilink
      English
      arrow-up
      7
      arrow-down
      1
      ·
      1 year ago

      They also have random items that will ALLWAYS trigger the “You need to get an employee” alarm.

      Like goddamn, I just want some fucking oatmilk.

    • Alexstarfire@lemmy.world
      link
      fedilink
      English
      arrow-up
      1
      ·
      1 year ago

      I’ve only seen that pop up when I go to pay. Never when just scanning. What’s weird is it’s not consistent, even at the store I frequent. Sometimes I get it and sometimes I don’t. Last time they had canned soup on sale I bought like 30 and didn’t get any messages.