More than half of Americans reported receiving at least one scam call per day in 2024. To combat the rise of sophisticated conversational scams that deceive victims over the course of a phone call, we introduced Scam Detection late last year to U.S.-based English-speaking Phone by Google public beta users on Pixel phones.

We use AI models processed on-device to analyze conversations in real-time and warn users of potential scams. If a caller, for example, tries to get you to provide payment via gift cards to complete a delivery, Scam Detection will alert you through audio and haptic notifications and display a warning on your phone that the call may be a scam.

  • sem@lemmy.blahaj.zone
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    46 minutes ago

    I’m so tired of this. It feels like an onslaught.

    Back in 2008 or whatever I let Google handle my voicemails, and I enjoyed the convenience of the machine-transcriptions.

    Now I wonder if my voicemails are being studied and trained on or whatever.

  • MunkysUnkEnz0@lemmy.world
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    37 minutes ago

    Spam protection is turned on automatically, and you’ll be notified when this happens. You can turn it off anytime in your settings:

    Open Google Messages . At the top right, tap your Profile picture or Initials.

    Tap Messages settings and then Spam protection. You’ll only find “Spam protection” if it’s available on your device. Turn Enable spam protection on or off.

    I’m not seeing in my message settings. Anyone else?

  • plz1@lemmy.world
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    21 minutes ago

    Nice, wholesale illegal wire tapping. It’s OK, it’s legal because it’s AI and Google is totally not storing any recordings. They say this is all on-device, but that’s an “oops” or equivalent from them hoovering up recordings of every phone call you use one of their surveillance endpoints phones on.

    heavy /s

  • saltesc@lemmy.world
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    2 hours ago

    Americans still actively use telephony services?

    I just don’t use the Phone and SMS apps. Haven’t for years. It’s old tech that’s only used by bots and scammers.

    Get with the times. Just block them. You’re basically putting an ad blocker on.

    • Goretantath@lemm.ee
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      16 minutes ago

      Unfortunately my 70 year old neighbor is tech illiterate so they only know how to call and answer calls on the smartphone they got given by the phone service they use. Also some places i order food from have such shit online ordering or whats essentialy a test app for their app that phone calls are just so fucking easier. Heck official apps for chains dont let you log in if you have a vpn since they still go through your browser app and im NOT letting my browser through clean to order shite so again, calling works just fine.

  • fluxion@lemmy.world
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    2 hours ago

    Give me call screening and filtering options so we can ignore the calls in the first place

  • unconfirmedsourcesDOTgov@lemmy.sdf.org
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    3 hours ago

    on device

    scam detection

    I know I’ll be downvoted into oblivion as I can hardly believe I’ve formed this opinion myself, but tbh this is a good application for some of this AI tech.

    Anecdotally, a friend of mine grew up well-off; from an immigrant family but their parents were educated and in a lucrative profession so he always went to private schools etc. Fast forward to about 10 years after all the kids moved out; the parents had divorced amicably and his mom had a sizeable retirement along with the payout she had from the divorce. In the 7 figures - she never had to worry about money.

    Anywho, mom ran into some medical issues so the kids had to get involved with her finances again, as she couldn’t do it herself. Turns out that over the course of months or years, mom had been getting scammed to the tune of tens of thousands of dollars at a time, to the point where she had actually taken out a mortgage on the home she previously owned outright. They’re still sorting things out but the number he has tossed out in the past is ~$1.4M that got wired overseas and is just… gone now.

    So yes, I probably won’t turn this feature on myself, but for the tens of millions of uneducated and inept people out there, this could genuinely make a difference in avoiding some catastrophic outcomes. It certainly isn’t a perfect solution, but I suspect my friend would rate it as much better than nothing, and I would argue that this falls short of being “strictly evil”.

    • Godric@lemmy.world
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      12 minutes ago

      My usernote for you contains the phrase “privacy-illiterate”, but this is a good take, assuming data isnt sent back. You’ve been upgraded, lol

    • kipo@lemm.ee
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      2 hours ago

      Yeah Google claims it’s not recording, storing or being sent the conversations or sharing them with anyone, and that this is all done ‘on-device’.

      The thing is, I don’t trust them. At all.

      Maybe the terms and conditions will silently change. Maybe their definitions of “recording” and “save” will change. Maybe they’re blatantly lying and are willing to pay a fine if they get caught.

      Google’s whole business model is harvesting and selling people’s data, so I have to assume the worst intentions.

    • BossDj@lemm.ee
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      2 hours ago

      I took my dad for cancer radiation treatment. While in the waiting room, this little old lady came in. I saw her struggling to remove a necklace and offered to help. She had really tangled herself in it trying to get it on (definitely in a “chemo brain” mind fog).

      She answered her phone, and I heard a very obvious scam on the other line. I tried telling her, and at first she tried to explain to me that I was wrong, it was some kind helpful people. I took the phone from her and confirmed it was a scam. I told the staff at the clinic but that was about all I figured I could do.

      This Ai maybe could have helped. Maybe.

      • Optional@lemmy.world
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        1 hour ago

        Chemo and alzheimer patients and their families are targets for that reason. Privacy was already a joke before DOGE copied it all off for Elmos Next Reich

  • LupusBlackfur@lemmy.world
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    4 hours ago

    No, no, Fuck You, no!!

    I will have no phone that employs “Counterfeit Conciousness” to listen to every fucking word of every fucking conversation leading to (among others):

    • Further training
    • Data retention of complete call content somewhere (waiting to be hacked)
    • Possible reports to LEO (or worse)
    • …whatever else I can’t think of just now…

    Fuck right off with this.

    This solidifies for me I will never own a Pixel phone.

    And, if this becomes ubiquitous in Android, I’ll have to rethink that, too.

    Doesn’t mean I’ll necessarily go to iOS; more likely completely rethink having a phone at all.

    Fuck Google entirely. Don’t be Evil my ass.

    🙄 🤡 🖕 🖕

    • null_dot@lemmy.dbzer0.com
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      4 hours ago

      Additionally, just fucking stop scammers from using fucking gift cards.

      Surely it’s not that hard to detect that a gift card sold in Australia is being activated in Russia.

      • Goretantath@lemm.ee
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        14 minutes ago

        Can’t back up everything on my phone without root and cant root without wiping the phone so…

        • rc__buggy@sh.itjust.works
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          1 minute ago

          How have you managed to save things on your phone you cannot back up without root?

          You’re just straight fucked if this is true.

        • Optional@lemmy.world
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          1 hour ago

          This ☝️, which nobody tells you, and then about 20 other things nobody tells you except that one Indian vlogger who installs everything on everything.

          TL;DW - if you have a relatively recent Pixel, you’re probably good. Everything else, get out the forum posts, an old POS windows box you don’t mind trashing and start finding out what doesn’t work. You might get some Samsung to mostly work ok.

    • bob_omb_battlefield@sh.itjust.works
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      2 hours ago

      Since it’s processed on device they don’t (necessarily) need to transmit and store your conversations in some central location. I guess theoretically this could be done in a secure way.

    • Optional@lemmy.world
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      1 hour ago

      Member when they sucked up everyone’s wifi passwords and the world was like ¯\_(ツ)_/¯

  • 𝕸𝖔𝖘𝖘@infosec.pub
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    3 hours ago

    In some countries and, (if not mistaken) states in USA, if an AI is listening to a conversation, both parties must be made aware. If they don’t notify the other end, they’ll be violating regulations. Privacy erosion and manipulation likelihood aside, this is a terrible idea.

      • 𝕸𝖔𝖘𝖘@infosec.pub
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        2 hours ago

        Who? Google? Google won’t even get slapped on the wrists. I’m talking about the users using this (unwittingly or otherwise, the law doesn’t care). Even if they don’t care about the privacy implications nor the abuse of the tech, they are opening themselves up for some serious liabilities.

        Edit: mistype

  • btaf45@lemmy.worldOP
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    4 hours ago

    It’s pretty easy to imagine all the ways this technology can because a nightmare. Maybe Russia puts AI spies on your phone that listen to see if you say anything bad about Putin to the person you are talking to and then pings their police and tells them what you said. Fuck you google for creating this technology.

    Oh, and if you are part of the vast majority of people who aren’t going to fall for a random ‘gift-card’ scam, this AI will always be running constantly draining your battery anyway.

  • Sixty@sh.itjust.works
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    3 hours ago

    Deciding to install GrapheneOS is constantly validated for me! But I never want to give Google money ever again.

  • UnpopularCrow@lemmy.world
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    4 hours ago

    The article claims that 1 trillion dollars was lost to scams in 2024 “based on research from GASA.org”. I cannot for the life of me figure out where this number comes from. Going to that website they say it’s based on ~58,000 surveys. I think they took the survey results, took the average amount of money the surveys claimed people lost and multiplied it by the total population of Earth or some nonsense shit. Their reports are blocked behind registration, which I’m not willing to do to find out their report is bullshit. Misinformation at its finest right here.